Tapville Tech Support

Tech support services are available from 8am CST to 9pm CST 7 days a week to assist with any issues that may arise. The response times are tailored to the severity of the issue, ensuring that urgent problems receive immediate attention.

SUPPORT FAQ’S

Our Technology Reference Guide in Tapville University (Trainual) has solutions to common issues to help you right now. Click below and log in to Trainual to access the guide.

STILL NEED HELP? Submit a Support Ticket

If you are not able to resolve the issue using the Technology Reference Guide, complete a support ticket and a member of the Tapville Tech Support Team will respond in accordance with the severity of the issue; within one business day.

Note: If you are unable to process transactions, scroll down for immediate support.

When completing a Support Ticket:

  • Add as much evidence as possible to your initial support ticket - photos, videos and a thorough description of the issue

  • Indicate a point of contact at your location and the preferred day and time to troubleshoot the issue

 

EMERGENCY SUPPORT - CREDIT CARD SYSTEM DOWN

If you are unable to process credit card transactions due to loss of internet connection or malfunctioning credit card processors, you can use CardPointe’s Virtual Terminal to process payment until the issue is resolved.

First:

  • Ensure the server is powered on (steady-in illuminated power button)

  • Ensure all tablets are connected to “Tabology” wifi network

  • Check that all power and data cables are securely plugged into credit card processing terminals

Then:

  • Click here to for instructions for using CardPointe’s Virtual Terminal

For any other issues preventing you from conducting business, call (877) 312-8277 (TAPS), press 2 for emergency support, and a member of our team will respond within 1 hour.